Refund Policy

Last updated: July 28, 2026

1. Overview

At Flexync, we want you to be completely satisfied with your subscription. This refund policy outlines the terms and conditions under which refunds are issued for our paid subscription plans.

2. Eligibility for Refunds

You may request a full refund within 7 days of your initial subscription purchase or plan upgrade, provided:

  • The request is made within 7 calendar days from the date of payment.
  • The subscription was purchased directly through Flexync (not through a third-party reseller).
  • You have not violated our Terms of Service.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after the 7-day refund window.
  • Renewal payments for existing subscriptions (monthly or annual renewals). You can cancel before the renewal date to avoid charges.
  • Partial-month or partial-year usage. Subscriptions are not prorated for early cancellation.
  • Accounts suspended or terminated for violating the Terms of Service.
  • Dissatisfaction with features that were clearly described on the pricing page at the time of purchase.

4. How to Request a Refund

To request a refund, email us at hello@flexync.com with the following details:

  • Your registered email address.
  • Business name associated with the account.
  • Date of payment and plan purchased.
  • Reason for the refund request.

We aim to respond to all refund requests within 3 business days.

5. Refund Processing

Approved refunds will be processed as follows:

  • Razorpay payments (INR): Refunded to the original payment method (UPI, card, or net banking) within 5-7 business days.
  • PayPal payments (USD): Refunded to your PayPal account within 5-10 business days.

Processing times may vary depending on your bank or payment provider.

6. Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two different actions:

  • Cancellation: Stops future billing. You retain access until the end of your current billing period. No refund is issued for the remaining period.
  • Refund: Reverses the charge and immediately reverts your account to the default plan limits.

7. Plan Downgrades

If you downgrade from a higher plan to a lower plan, no refund is issued for the difference. The downgrade takes effect at the end of your current billing cycle, and you retain access to higher-tier features until then.

8. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of Flexync after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this refund policy, contact us: